JUST IT Solutions s.r.o. - IT riešenia v pravý čas!

Just SUPPORTDESK

Just ACADEMY JUST Academy is a flexible learning product through which we pass our experience, knowledge, ideas and solutions to our customers. Just SUPPORTDESK For On-line support of our customer.
JUST Edition JUST Edition provides user guides, training materials, publications. JUST Be Mobile JUST Be Mobile delivers solutions for your mobile devices. JUST 4 USE The product line Just 4 USE provides additional and advanced applications that are ready for immediate deployment at the customer site.

What is JUST IT Supportdesk?

JUST SUPPORTDESK was designed for the purposes of quality and timely supply of information as well as online support for our customers. The portal offers legislative updates, product updates, new post-secondary solutions, new reports for JUST PACK BI, Knowledge Center, a discussion forum, and many other recommendations and expertise. Building a knowledge base to resolve various problems and errors for a more effective search solutions is a necessity for us.
 

What is our philosophy in providing support?              

  • The customer is our partner
  • For every penny you invest we offer to add value
  • Support is active, effective, focused on resolving assignments,
  • Proactively informing customers of updates, news
  • SLA is the Bible.

How Does It Work?

  • We work under contract for support system
  • We work according to defined SLA,
  • Enduser Portal is accessible at http://support.jitsolutions.sk,
  • Problems can be reported to e-mail to support@jitsolutions.sk,
  • Any action triggers a notification,
  • The system automatically tracks response times, evaluates the performance of the SLA, and escalates,
  • System enables on-line chat with administrator.

Would you like to know more? 

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